Return & Refund Policy

At Flower Icon, we are committed to providing reliable flower delivery and ensuring a seamless experience for our customers. We take pride in delivering fresh and beautiful flowers to your doorstep. Due to the perishable nature of flowers, all sales are final, and we do not accept returns or offer refunds.

Reporting an Issue

​​If you experience any issue with your order, please notify us within 24 hours of delivery by contacting our customer support team at [your contact email/phone]. Please include your order number, a description of the issue, and clear photos if applicable.

Refund Considerations

​While we do not guarantee refunds, we strive for customer satisfaction and will assess concerns on a case-by-case basis. Refunds or replacements may be considered in the following situations:

• Incorrect Flower Delivery – If you received the wrong flowers due to an error on our part, we will offer a replacement or a refund at our discretion.

For all other concerns, we will act in good faith to find a reasonable resolution, which may include store credit or a replacement arrangement when possible.

​Final Decision

All refund or replacement decisions will be made at Flower Icon’s sole discretion. Our goal is to provide the best experience for our customers seeking flower delivery in San Francisco and nearby areas.

For any concerns or questions, please reach out to our team at contact@flowericon.com

​Thank you for trusting Flower Icon for your reliable flower delivery needs!