Terms of Service
Terms and Conditions
Terms and Conditions for Flower Icon LLC
Last updated: 18.01.2025
Welcome to Flower Icon LLC ("we," "our," "us"), your go-to online destination for premium floral arrangements and gifts. By using our website (the "Site"), you agree to the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using the Site, you agree to comply with and be bound by these Terms and Conditions, as well as any applicable laws and regulations. If you do not agree with any part of these terms, please do not use our Site.
2. Registration and Account
To place an order, you may be required to create an account on our website. You agree to:
- Provide accurate, current, and complete information.
- Maintain the confidentiality of your account details.
- Accept responsibility for all activities under your account.
You must be at least 18 years old to create an account and make purchases on our Site.
3. Products and Availability
We make every effort to accurately display the products and services offered on our Site. However, all product descriptions, pricing, and availability are subject to change without notice. In the event of an error, we reserve the right to cancel or refuse orders for products listed at incorrect prices.
4. Pricing and Payments
All prices are listed in USD and are subject to applicable taxes and shipping fees. Payments must be made at the time of purchase via our accepted payment methods, including credit/debit cards, PayPal, or other specified payment options. Orders will only be processed after successful payment authorization.
5. Order Fulfillment and Shipping
We aim to fulfill and ship orders promptly, typically within 1 business days. Delivery times may vary depending on the product and shipping location. Shipping fees will be calculated at checkout.
- Delivery Locations: We currently deliver only in San Francisco and nearby
- Shipping Costs: Shipping costs will be provided during checkout based on your order’s weight, size, and delivery location.
- Delivery Times: Estimated delivery times will be shown at checkout. However, delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).
6. Returns, Refunds, and Exchanges
Due to the perishable nature of flowers, Flower Icon LLC does not accept returns or offer refunds on floral products once they have been delivered. However, if there is an issue with your order, such as problems with flower freshness, incorrect items, or florist mistakes, we are committed to resolving the issue to your satisfaction.
In the event of such issues, please contact us within 24 hours of receiving your order, and we will be happy to offer the following accommodations:
- A partial or full refund if the issue is determined to be our fault.
- A discount on your next purchase as a gesture of goodwill.
To be eligible for a resolution, please provide:
- A clear description of the issue.
- Photos of the product or any issues you encountered.
Please note that all claims will be reviewed on a case-by-case basis, and Flower Icon LLC reserves the right to determine the best resolution in each situation.
For any returns, exchanges, or issues, please contact us at contact@flowericon.com
7. Intellectual Property
All content on the Site, including but not limited to logos, designs, images, and text, are the property of Flower Icon LLC and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written permission from us.
8. User-Generated Content
By submitting any content (including reviews, photos, or feedback) to our Site, you grant Flower Icon LLC a worldwide, royalty-free, and non-exclusive license to use, display, and distribute that content in any medium. You also affirm that you own or have the rights to any content you submit.
9. Privacy and Data Protection
We are committed to protecting your privacy. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.
10. Limitation of Liability
To the fullest extent permitted by law, Flower Icon LLC will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. This includes damages resulting from errors in the content, product descriptions, shipping delays, or any other issue related to the Site.
11. Indemnification
You agree to indemnify, defend, and hold harmless Flower Icon LLC, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms and Conditions or your use of our products and services.
12. Force Majeure
Flower Icon LLC will not be held liable for any delay or failure to perform our obligations under these Terms and Conditions due to events beyond our control, including but not limited to natural disasters, acts of government, or technical failures.
13. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of California, United States. Any dispute arising from or related to these terms will be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association, rather than in court.
14. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. By continuing to use the Site after changes are posted, you agree to the updated Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Flower Icon LLC
181 2nd St, San Francisco, 94105
Email: contact@theflowericon.com